indo168Privacy Policy

This page describes what we collect when you use indo168 and how we keep that data protected. Our privacy policy covers your account information, payment details, betting history, and device data. We are transparent about how we collect, store, and share your information, and we give you control over what you provide to us.

We at indo168 recognize that privacy is essential when you entrust us with your personal and financial information. You place wagers on Liga 1 matches, play live blackjack, or deposit via OVO—all of which require us to hold sensitive data. We take that responsibility seriously and have built security and data-retention practices to protect your information from unauthorized access, theft, or misuse. This policy explains exactly what we do with your data and what your rights are.

Our privacy practices are governed by the laws applicable to the jurisdictions where we operate. If you have questions after reading this policy, or if you want to exercise your data rights (access, deletion, correction), contact our support team in English during business hours. We respond to data requests within a standard timeframe.

What data we collect at indo168

We collect data in several categories when you use indo168:

• Account information: Your email address, phone number, name, date of birth, and address. We ask for this when you register and may ask for updates during verification.
• Identity verification data: When you verify your account (required for withdrawals above certain thresholds), we collect a copy of your ID card or passport, a selfie for facial verification, and proof of your payment method ownership (e.g., a screenshot of a recent DANA or e-wallet transaction).
• Payment information: We collect the payment method you use (mobile banking account, local payment account, online payment bank account, etc.) and transaction history—amounts deposited, withdrawn, dates, and transaction IDs. We do not store your full bank account number or credit card number; we store only a reference identifier and the last four digits for your own reference.
• Betting and gaming history: We record every bet you place, every live-dealer hand you play, every slot spin, and every withdrawal request. This includes the type of wager, the amount, the odds or game details, the result, and the time. We retain this history for at least two years for dispute resolution and regulatory compliance.
• Device and technical data: We collect your IP address, device type (Android, iOS, desktop), app version, browser type, and pages you visit. We use this data to diagnose technical problems, detect fraud, and understand how you interact with our platform.
• Communication data: If you contact our support team via chat or email, we record the conversation content, timestamps, and resolutions.

How we use your data on indo168

We use the data we collect for several specific purposes:

• Account management: We verify your identity, process your deposits and withdrawals, and manage your account balance and transaction history.
• Compliance and fraud prevention: We check your data against sanctions lists, verify your location (to ensure you are in a supported jurisdiction), and monitor for fraudulent activity like account takeover or money laundering. If we detect unusual activity, we may freeze your account pending investigation.
• Settlement and dispute resolution: We use your betting history to settle wagers, calculate payouts, and resolve disputes if you contest a settlement.
• Customer support: We use your contact information and account history to respond to support requests and troubleshoot technical issues.
• Analytics and improvement: We aggregate and anonymize your data to understand platform usage patterns, improve our app performance, and develop new features. We do not use your individual betting data for marketing purposes without your explicit consent.

Third-party processors and data location

We at indo168 use third-party service providers to operate our platform. These include payment processors (who handle e-wallet, mobile banking, local payment, online payment transactions), cloud hosting providers (who store our servers and databases), and fraud-detection services (who help us identify suspicious activity). These processors have access to your data only to the extent necessary to provide their service, and they are contractually obligated to keep your data confidential and secure.

Our servers may be located outside your jurisdiction. Your data may be transferred to and stored in countries with different data-protection laws than your own. By using indo168, you consent to this international transfer. We ensure that data is encrypted during transit and at rest, regardless of where servers are located.

We retain your data for as long as your account is active, plus an additional period for regulatory compliance and dispute resolution. After you close your account, we retain betting history and transaction records for at least two years (as required by anti-money-laundering regulations in jurisdictions where we operate). We delete or anonymize other personal data like your address after a shorter period unless we are required by law to keep it longer.

We at indo168 keep your data encrypted, compartmentalized, and accessible only to staff who need it for account management, compliance, or support—never for marketing, never for sale.

Your rights and data requests on indo168

Under applicable data-protection laws, you may have the right to:

• Access: Request a copy of all personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information (e.g., if your address is outdated).
• Deletion: Request deletion of your data (subject to legal retention requirements—we may not be able to delete betting history or transaction records if they are required by law).
• Portability: Request your data in a machine-readable format so you can transfer it to another service.
• Objection: Object to certain uses of your data (e.g., analytics or profiling) where permitted by law.

To exercise any of these rights, contact our support team via in-app chat or email with your request and account details. We will respond within a standard timeframe (typically 10–30 business days, depending on the complexity of your request). If we cannot fulfill your request entirely (e.g., if we are required by law to retain certain data), we will explain why and offer partial compliance where possible.

Cookies and tracking on indo168

We use cookies and similar tracking technologies on our website and mobile app. Cookies are small text files stored on your device that remember your login status, preferences, and activity. We use cookies for:

• Keeping you logged in (session cookies).
• Remembering your language and theme preferences.
• Detecting fraud and preventing account abuse.
• Measuring platform usage and performance.

You can control cookies via your browser settings. If you disable cookies, some features of indo168 may not function properly (you may be logged out frequently, for example). We do not use third-party advertising cookies that track you across other websites.

Contact us about privacy

If you have questions about this privacy policy, want to request your data, or want to report a data breach, contact our support team in English during business hours. You can also reach out if you have concerns about how we handle your information. We take privacy complaints seriously and will investigate and respond promptly. If you believe we have violated applicable data-protection law, you may also lodge a complaint with your jurisdiction's data-protection authority.

We at indo168 update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a prominent notice on our platform. Your continued use of indo168 after such changes means you accept the updated policy. If you do not agree with the changes, you may close your account and request deletion of your data (subject to legal retention requirements).